FAQ

HOLIDAY GIFTING

  • WILL THE FIRST BOX BE RECEIVED BY CHRISTMAS?

    For shipping within the contiguous US, please see below for the cutoff dates for expected arrival by Christmas:
    1. Free Shipping Cutoff: 12/15 at 2 p.m.
    2. Expedited Shipping Cutoff: 12/19 at 2 p.m.

    For shipping outside the contiguous US, please see below for the cutoff dates for arrival by Christmas:
    Non-Contiguous US (Hawaii, Alaska, Puerto Rico, etc.): 12/16 at 2 p.m.
    US Military Mail: 12/9 at 10 a.m.
    Canada: 12/6
    The United Kingdom: 12/6
    Australia: 11/21
    Israel: 11/21

  • CAN I DELAY SHIPMENT OF THE FIRST BOX?

    Yes, the option to delay shipment of the first box until January is available on the checkout page. If you choose to delay, your first subscription renewal date (if any) will change to February 1st. If you choose not to delay, the first box will be shipped within 1 business day.

  • DO YOU HAVE A HOLIDAY / CHRISTMAS BOX AVAILABLE?

    Yes, the Holiday Box is available for selection as the first box in any new subscription or gift.

  • IF I SENT THIS GIFT LAST YEAR, WILL THEY RECEIVE NEW COUNTRIES THIS YEAR?

    Yes, there will not be any repeats between the countries featured in 2022 and the countries featured in 2023. The 2023 Holiday Box has a couple repeats of popular items from the 2022 Holiday Box, but contains mostly new products.

  • DO YOU OFFER GIFT CARDS?

    We do not offer individual gift cards. If you would like to purchase gift cards for a group of 10+, please email us at [email protected] and we can provide a solution. Otherwise, you can purchase a gift subscription that has no recurring billing.

  • DO YOU HAVE A GIFT NOTE I CAN PRINT?

    Yes! Note that when purchasing a gift, you’ll be given the option to include a gift note inside the first box with a custom message. However, you can also download and print our at-home gift note here.

THE BASICS

  • WHAT IS UNIVERSAL YUMS?

    Universal Yums sends you a box of snacks and candies from a different country every month. The products we select are delicious, unique, and often extremely difficult (or even impossible) to find in the United States. But we send more than incredible Yums. Each box also comes with an interactive guidebook to steer your adventure – including trivia, games, recipes, culture, and more!

  • WHAT’S IN THE BOXES?

    It depends on where we’re going! When we’re featuring a chocolate-loving country like the Netherlands, you’ll find creamy hazelnut truffles and chocolate-covered waffles in your box. However, a box from Thailand might be filled with zesty fried seaweed and spicy pineapple candy.

    No matter what country we’re featuring, you’ll always find a variety of sweet and savory snacks, all with unique flavors and spices. Our dedicated product discovery team works directly with manufacturers in the featured country, and selects only the most delightful snacks and candies to put inside your box. We explain why we chose each snack in our informative guidebook, so you can learn more about every new taste sensation!

    Visit our Past Boxes page to see some of our recent boxes!

  • HOW DO I SIGN UP?

    It’s simple! There are two ways you can enjoy Universal Yums.

    First, you can sign up for a subscription. By selecting this option, you’ll automatically receive boxes until you cancel. (Cancellation is an easy, one-step process on our website). When you sign up for a subscription, you’ll select the box size you’d like to receive, and whether you prefer to pay monthly or annually.

    Or, you can purchase a gift. We offer gift subscriptions for 1, 3, 6, or 12 months. All gift subscriptions come with a free gift note in the first box, where you can write a personalized message to your recipient. If you purchase a gift subscription, it will cancel automatically at the end of the gift length.

  • CAN I GIVE THIS AS A GIFT?

    Of course! You can purchase a gift subscription on our gift page for 1, 3, 6, or 12 months. Gifts come with a gift note in the first box, and don’t automatically renew so you don’t have to worry about cancelling.

SHIPPING

  • WHERE DO YOU SHIP TO?

    We ship to the US (including military addresses and territories), Canada, Australia, the UK, and Israel. We’re working hard to make our shipping options truly universal!

  • HOW MUCH DOES SHIPPING COST?

    We offer free shipping within the contiguous United States, as well as military addresses (FPO/APO).

    Shipping charges for everywhere else are shown in the table below:

    Country Yum Box Shipping Yum Yum Box Shipping Super Yum Box Shipping
    Canada $4.00 $6.00 $13.00
    The UK $3.00 $6.00 $13.00
    Australia $8.00 $16.00 $30.00
    Israel $6.00 $12.00 $23.00
    Hawaii $2.00 $6.50 $17.00
    Alaska $2.00 $6.50 $17.00
    Puerto Rico $2.00 $6.50 $17.00
    Guam $2.00 $6.50 $17.00
    Virgin Islands $2.00 $6.50 $17.00
  • WHEN WILL I GET MY FIRST BOX?

    Your first box ship date will be displayed on the checkout page. After you’ve placed your order, you’ll receive an order-confirmation email with the shipping date, as well.

    Once your box is in transit, you will receive an email with tracking information.

  • WHAT CARRIER WILL DELIVER MY BOX?

    If you live in the United States, your box will be delivered by the US Postal Service or UPS. For customers outside the United States, your box will be delivered by your government’s postal delivery service.

  • HOW DO I TRACK MY BOX?

    You will receive an email with tracking information when your box ships.

    You can also view your tracking information from your my account portal. First, log in to your account, then click on the “Orders” tab. When tracking is available, there will be a blue “Track” button you can tap to track your package.

  • HOW DO I CHANGE MY SHIPPING ADDRESS?

    Log in to your account and navigate to the “Subscriptions” tab. Find the subscription you want to modify, and tap the “Edit” link next to the shipping address. If you have a processing order tied to the subscription, you’ll have the option to change that as well. Otherwise all address changes go into effect for your next month’s box.

  • MY BOX WAS SHIPPED TO THE WRONG ADDRESS, WHAT DO I DO?

    Use our support form to let us know, and we’ll help make it right.

  • MY BOX WAS MARKED AS DELIVERED, BUT I DIDN’T RECEIVE IT, WHAT DO I DO?

    Please use our support form to provide us with your shipping address. We will make sure there are no address issues, and work to make it right.

  • MY BOX WAS MARKED AS UNDELIVERABLE, WHAT DO I DO?

    Please use our support form and provide us with your shipping address. We will make sure there are no address issues, and help you track down your box.

  • I TRACKED MY BOX AND IT HASN’T MOVED FOR SEVERAL DAYS, WHAT DO I DO?

    Please use our support form to let us know. If we confirm your box is lost in transit, we’ll ship you a replacement box.

  • SOME OF MY SNACKS WERE DAMAGED OR MISSING, WHAT SHOULD I DO?

    Please use our support form to let us know what happened. In most cases, we will resend you the damaged or missing item.

BILLING

  • WHEN AM I CHARGED FOR MY PURCHASE?

    For month-to-month subscriptions: You will be charged for your first box immediately upon signup and then on a recurring basis on the first of each month starting with your second box.

    For annual subscriptions: You will be charged for one year in full upon signup, and then on a recurring basis once per year.

    For gifts: You will be charged in full upon signup, there are no recurring charges.

  • MY PAYMENT WAS DECLINED, WHAT DO I DO?

    If your payment was declined while attempting to sign up for a subscription, the decline is likely caused by a lack of available credit, or your bank believes the charge may be fraudulent. If you’ve confirmed your card has enough credit available, log into your account and verify the billing address and payment information is correct. If you’re still having trouble, we recommend trying a different card or contacting your bank to see why they are blocking the transaction. Please note that for security reasons, we aren’t given detailed information about why a transaction was declined.

    If your payment was declined during a subscription renewal, we will automatically retry the credit card on file every few days for the next two weeks. If you have available credit on your card and the renewal payment is still not going through, please contact us so we can try to help you troubleshoot.

  • HOW DO I EXTEND MY GIFT?

    Please note that you can only extend gift subscriptions that are currently active. If your gift subscription has already expired, you will need to place a new order instead.

    To extend your active gift, first log into the my account portal. Once you are logged in, tap the “Subscriptions” tab. Find your active gift subscription, and tap the “Extend Gift” button. Select the number of months you would like to add to your gift (1, 3, 6, or 12). Verify that your information is correct, agree to the terms, and click “Place Order”.

  • HOW DO I RESTART MY SUBSCRIPTION?

    If you previously had a subscription that has been cancelled, you can sign up for a new subscription by following the normal signup process beginning on the join page. When you get to the “Create Account” step, click “I already have an account”. Enter your email address and password, and you’ll be logged in to your existing account. Your checkout page will be populated with all of your information.

  • CAN I SKIP A MONTH?

    Yes. If you have a monthly subscription log into your account. Go to the “Subscriptions” tab and find your subscription. Then tap “Skip Month” in the details section.

    If you have a gift subscription or an annual subscription, please contact support and they can skip one month for you.

    Please note that these steps must be completed before your subscription renews on the 1st of the month.

  • HOW DO I CHANGE MY BILLING INFORMATION?

    If you’re trying to fix a failed payment, you will find a notice at the top of the page once you’ve logged into your account. Tap the “Pay” button to enter your new payment information. If you’re trying to update your credit card information, go to the “Billing” tab in your account. Under the “My Payment Methods” header, select the “+ Add New” and enter your new card information. Click “Add Payment Method” to save the new card information.

  • HOW DO I CANCEL MY SUBSCRIPTION?

    Log in to your account and navigate to the Subscription tab. Tap the “Cancel Subscription” button for your subscription. If you already paid for a box(es) that you did not yet receive, you will still receive the box(es) normally. Please keep in mind that gift subscriptions are pre-paid and cannot be cancelled.

  • HOW DO I STOP MY ANNUAL SUBSCRIPTION FROM RENEWING?

    Log into your account and navigate to the Subscriptions tab. Tap the “Cancel Subscription” button on your active annual subscription.

    Cancelling your annual subscription won’t impact any boxes you’ve already paid for and will not issue a refund.

  • HOW DO I CHANGE MY BILLING DATE?

    Our billing system is fully automated. Everyone with a month-to-month subscription is charged on the same day (the 1st of each month) and we are unfortunately unable to make adjustments to your billing date. If your payment fails, the system will continue to attempt billing until the 15th of the month.

    If payment does not process by the 15th of the month, the subscription will automatically cancel.

OTHER

  • CAN I SWITCH THE SIZE OF MY BOX?

    If you have a month-to-month subscription, you can switch the size of your box Log into your account and find the active, month-to-month subscription you want to change. Then tap the “Edit” link next to “Size” and select the new size box you’d like to receive.

    If you’d like to upgrade an annual subscription or gift order, please contact us with your request and we’ll help you out!

    Please note that upgrades go into effect the following month. If you would like to upgrade for the current month, please contact us with your request. If your order is still “Processing” we may be update to get the update in.

  • IS UNIVERSAL YUMS SAFE?

    Yes! Universal Yums purchases our products directly from the companies who make them, so we have full transparency into the ingredients used to make each product and the way they are made. We employ a food safety and compliance team that collects extensive documentation from each supplier to ensure they comply with FDA regulations.

    If you have questions about how we are responding to the current COVID-19 health crisis, please read here.

    If you have specific food safety concerns, please email us at [email protected] and we would be happy to provide you with more information about our food safety practices.

  • CAN YOU ACCOMMODATE FOOD ALLERGIES?

    Unfortunately, we are not able to individually customize the boxes. The ingredients of each snack are listed on the booklet included in your box.

    Please be aware that some products are manufactured in a facility that also handles common allergens such as wheat, peanuts, tree nuts, soybeans, eggs, milk, fish, and shellfish. If you have severe food allergies please do not purchase our product.

  • CAN YOU ACCOMODATE SPECIFIC DIETS?

    Unfortunately, we are not able to individually customize the boxes. The ingredients of each snack are listed on the booklet included in your box.

    Please be aware that some items in the boxes may contain gelatin or trace amounts of meat for flavoring.

  • DO YOU HAVE ANY PAST BOXES I CAN BUY?

    We do not currently offer past boxes for sale but take a look in our shop to see if any of your favorite Yums from past boxes are available for individual sale!

  • CAN I PURCHASE INDIVIDUAL PRODUCTS FROM THE BOXES?

    You can! Just browse to our shop to see if any of your past favorites are available for individual sale!

    Click here to sign up for our email list and be notified when new items become available in the shop!

  • BUYING IN BULK

    We offer bulk buying for all of our subscription options. Please contact us for orders of 10 boxes or more, and a representative will help you place the order. To finalize the order, we’ll need address information for each recipient.

  • WHAT COUNTRY WILL BE FEATURED NEXT?

    You can find our current month’s box, as well as some recent boxes that may still be available on our Past Boxes page.

    We also post the featured country for the month on our Facebook. Be sure to give us a follow to stay up to date!

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