FAQ

THE BASICS

  • WHAT IS UNIVERSAL YUMS?expand_more

    Universal Yums sends you a box of snacks and candies from a different country every month. The products we select are delicious, unique, and often extremely difficult (or even impossible) to find in the United States. But we send more than incredible Yums. Each box also comes with an interactive guidebook to steer your adventure – including trivia, games, recipes, culture, and more!

  • WHAT’S IN THE BOXES?expand_more

    It depends on where we’re going! When we’re featuring a chocolate-loving country like the Netherlands, you’ll find creamy hazelnut truffles and chocolate-covered waffles in your box. However, a box from Thailand might be filled with zesty fried seaweed and spicy pineapple candy.

    No matter what country we’re featuring, you’ll always find a variety of sweet and savory snacks, all with unique flavors and spices. Our dedicated product discovery team works directly with manufacturers in the featured country, and selects only the most delightful snacks and candies to put inside your box. We explain why we chose each snack in our informative guidebook, so you can learn more about every new taste sensation!

    Visit our Past Boxes page to see some of our recent boxes!

  • HOW DO I SIGN UP?expand_more

    It’s simple! There are two ways you can enjoy Universal Yums.

    First, you can sign up for a subscription. By selecting this option, you’ll automatically receive boxes until you cancel. (Cancellation is an easy, one-step process on our website). When you sign up for a subscription, you’ll select the box size you’d like to receive, and whether you prefer to pay monthly or annually.

    Or, you can purchase a gift. We offer gift subscriptions for 1, 3, 6, or 12 months. All gift subscriptions come with a free gift note in the first box, where you can write a personalized message to your recipient. If you purchase a gift subscription, it will cancel automatically at the end of the gift length.

  • CAN I GIVE THIS AS A GIFT?expand_more

    Of course! You can purchase a gift subscription on our gift page for 1, 3, 6, or 12 months. Gifts come with a gift note in the first box, and don’t automatically renew so you don’t have to worry about cancelling.

SHIPPING

  • WHERE DO YOU SHIP TO?expand_more

    We ship to the US (including military addresses and territories), Canada, Australia, the UK, and Israel. We’re working hard to make our shipping options truly universal!

  • HOW MUCH DOES SHIPPING COST?expand_more

    We offer free shipping within the contiguous United States, as well as military addresses (FPO/APO).

    Shipping charges for everywhere else are shown in the table below:

    Country Yum Box Shipping Yum Yum Box Shipping Super Yum Box Shipping
    Canada $4.00 $6.00 $13.00
    The UK $3.00 $6.00 $13.00
    Australia $6.00 $12.00 $22.00
    Israel $6.00 $12.00 $23.00
    Hawaii $2.00 $5.00 $13.50
    Alaska $2.00 $5.00 $13.50
    Puerto Rico $2.00 $5.00 $13.50
    Guam $2.00 $5.00 $13.50
    Virgin Islands $2.00 $5.00 $13.50
  • WHEN WILL I GET MY FIRST BOX?expand_more

    Your first box ship date will be displayed on the Checkout page. After you’ve placed your order, you’ll receive an order-confirmation email with tracking information.

  • WHAT CARRIER WILL DELIVER MY BOX?expand_more

    If you live in the United States, your box will be delivered by the US Postal Service. For customers outside the United States, your box will be delivered by your government’s postal delivery service.

  • HOW DO I TRACK MY BOX?expand_more

    You will receive an email with tracking information when your box ships. You can also view your tracking information from your my account portal. First, log in to your account, then click on the “Orders” tab. Once available, your tracking information will be displayed underneath each order.

  • HOW DO I CHANGE MY SHIPPING ADDRESS?expand_more

    Log in to your account and navigate to the “Manage Subscriptions” tab. Find the subscription you want to modify, and click the “Edit” button next to the shipping address section. Address changes go into effect for your next month’s box. If you need to change your address for the current month’s box, please edit your shipping address using the above instructions, then send us an email at [email protected] If we haven’t printed your shipping label yet, we’ll be able to make the change for you.

  • MY BOX WAS SHIPPED TO THE WRONG ADDRESS, WHAT DO I DO?expand_more

    Email us at [email protected] to let us know, and we’ll help make it right.

  • MY BOX WAS MARKED AS DELIVERED, BUT I DIDN’T RECEIVE IT, WHAT DO I DO?expand_more

    Please email us at [email protected] and provide us with your shipping address. We will make sure there are no address issues, and help you track down your box.

  • MY BOX WAS MARKED AS UNDELIVERABLE, WHAT DO I DO?expand_more

    Please email us at [email protected] and provide us with your shipping address. We will make sure there are no address issues, and help you track down your box.

  • I TRACKED MY BOX AND IT HASN’T MOVED FOR SEVERAL DAYS, WHAT DO I DO?expand_more

    Please email us at [email protected] and we’ll look into it. If we confirm your box is lost in transit, we’ll ship you a replacement box.

  • SOME OF MY SNACKS WERE DAMAGED OR MISSING, WHAT SHOULD I DO?expand_more

    Please email us at [email protected] and let us know what happened. In most cases, we will resend you the damaged or missing item.

BILLING

  • WHEN AM I CHARGED FOR MY PURCHASE?expand_more

    For month-to-month subscriptions: You will be charged for your first box immediately upon signup and then on a recurring basis on the first of each month starting with your second box.

    For annual subscriptions: You will be charged for one year in full upon signup, and then on a recurring basis once per year.

    For gifts: You will be charged in full upon signup, there are no recurring charges.

  • MY PAYMENT WAS DECLINED, WHAT DO I DO?expand_more

    If your payment was declined while attempting to sign up for a subscription, the decline is likely caused by a lack of available credit, or your bank believes the charge may be fraudulent. If you’ve confirmed your card has enough credit available, double check your billing address and payment information to make sure it is all correct. If you’re still having trouble, we recommend trying a different card or contacting your bank to see why they are blocking the transaction. Please note that for security reasons, we aren’t given detailed information about why a transaction was declined.

    If your payment was declined during a subscription renewal, we will automatically retry the credit card on file every few days for the next two weeks. If you have available credit on your card and the renewal payment is still not going through, please email us at [email protected] so we can try to help you troubleshoot.

  • HOW DO I EXTEND MY GIFT?expand_more

    Please note that you can only extend gift subscriptions that are currently active. If your gift subscription has already expired, you will need to place a new order instead.

    To extend your active gift, first log into the my account portal. Once you are logged in, click the “Manage Subscriptions” tab. Find your active gift subscription, and click the “Extend Gift” button to the right. Select the number of months you would like to add to your gift (1, 3, 6, or 12). Verify that your information is correct, agree to the terms, and click “Place Order”.

  • HOW DO I RESTART MY SUBSCRIPTION?expand_more

    If you previously had a subscription that has been cancelled, you can sign up for a new subscription by following the normal signup process beginning on the join page. When you get to the “Create Account” step, click “I already have an account”. Enter your email address and password, and you’ll be logged in to your existing account. Your checkout page will be populated with all of your information.

  • CAN I SKIP A MONTH?expand_more

    Customers with month-to-month subscriptions can skip a month in the my account portal. First, log into the my account portal. Once you’re logged in, click the “Manage Subscriptions” tab. Find the active month-to-month subscription you’d like to skip, and click the button that says “Skip” next to your Next Payment Date. Confirm that you’d like to skip a month.

    Please note that these steps must be completed before your subscription renews on the 1st of the month.

  • HOW DO I CHANGE MY BILLING INFORMATION?expand_more

    If you’re trying to fix a failed payment, you will find a notice at the top of the page once you’ve logged into your account. Click the “Pay” button to enter your new payment information. If you’re trying to update your credit card information, go to the “Billing” tab in your account. Under the “My Payment Methods” header, select the “+ Add New” and enter your new card information. Click “Add Payment Method” to save the new card information.

  • HOW DO I CANCEL MY SUBSCRIPTION?expand_more

    Log in to your account and click the “Cancel” button by your active subscription. If you already paid for a box(es) that you did not yet receive, you will still receive the box(es) normally. Please keep in mind that gift subscriptions are pre-paid and cannot be cancelled.

  • HOW DO I STOP MY ANNUAL SUBSCRIPTION FROM RENEWING?expand_more

    In order stop your annual subscription from renewing, you simply need to cancel the subscription from your my account portal. Cancelling your annual subscription won’t impact any boxes you’ve already paid for. In order to cancel your subscription, first log into the my account portal. Once you’ve logged in, click the “Manage Subscriptions” tab. Find the Active subscription you want to cancel, and click the button on the right that says “Cancel”. Click this button and confirm that you’d like to cancel.

  • HOW DO I CHANGE MY BILLING DATE?expand_more

    Our billing system is fully automated. Everyone with a month-to-month subscription is charged on the same day (the 1st of each month) and we are unfortunately unable to make adjustments to your billing date. If your payment fails, the system will continue to attempt billing until the 15th of the month.

OTHER

  • CAN I SWITCH THE SIZE OF MY BOX?expand_more

    If you have a month-to-month subscription, you can switch the size of your box from the my account page. Once you’ve logged in, click on the “Manage Subscriptions” tab and find the active, month-to-month subscription you want to change. Click the “Switch Size” button and then select the new size box you’d like to receive.

    If you’d like to upgrade an annual subscription or gift order, please email us at [email protected] with your request and we’ll help you out!

    Please note that upgrades go into effect the following month. If you would like to upgrade for the current month, please email us at [email protected] with your request and we’ll see if it is still possible to upgrade your box this month.

  • IS UNIVERSAL YUMS SAFE?expand_more

    Yes! Universal Yums purchases our products directly from the companies who make them, so we have full transparency into the ingredients used to make each product and the way they are made. We employ a food safety and compliance team that collects extensive documentation from each supplier to ensure they comply with FDA regulations.

    If you have questions about how we are responding to the current COVID-19 health crisis, please read here.

    If you have specific food safety concerns, please email us at [email protected] and we would be happy to provide you with more information about our food safety practices.

  • CAN YOU ACCOMMODATE FOOD ALLERGIES?expand_more

    Unfortunately, we are not able to individually customize the boxes. The ingredients of each snack are listed on the booklet included in your box.

    Please be aware that some products are manufactured in a facility that also handles common allergens such as wheat, peanuts, tree nuts, soybeans, eggs, milk, fish, and shellfish. If you have severe food allergies please do not purchase our product.

  • CAN YOU ACCOMODATE SPECIFIC DIETS?expand_more

    Unfortunately, we are not able to individually customize the boxes. The ingredients of each snack are listed on the booklet included in your box.

    Please be aware that some items in the boxes may contain gelatin or trace amounts of meat for flavoring.

  • DO YOU HAVE ANY PAST BOXES I CAN BUY?expand_more

    We do not currently offer past boxes for sale but take a look in our shop to see if any of your favorite Yums from past boxes are available for individual sale!

  • CAN I PURCHASE INDIVIDUAL PRODUCTS FROM THE BOXES?expand_more

    You can! Just browse to our shop to see if any of your past favorites are available for individual sale!

  • BUYING IN BULKexpand_more

    We offer bulk buying for all of our subscription options. Please contact us for orders of 10 boxes or more, and a representative will help you place the order. To finalize the order, we’ll need address information for each recipient.

Start your adventure!

X
Thanks for your interest in Universal Yums! Our website was not designed to support Internet Explorer, and if you continue on, you may experience issues using the website. We recommend you switch to Google Chrome, Safari, FireFox, or Microsoft Edge to ensure the website displays as intended.