FAQ The Basics What is Universal Yums? Universal Yums is a monthly subscription service for international snacks. Each month we send you a box filled with snacks and candies from a different country. Every box also contains an activity sheet and a booklet with snack descriptions, trivia, games, cultural highlights, a music playlist, and a hint to the next month’s featured country! What’s in the boxes? The contents of the boxes change each month as we try to highlight the best snacks from each featured country. However, you can always expect a mix of flavors and textures to appeal to a variety of palates! In addition to the snacks, every box also contains an activity sheet and a booklet with snack descriptions, trivia, games, cultural highlights, a music playlist, and a hint to the next month’s featured country! You can check out our past boxes archive to see what Yums were included in some of our most recent boxes! How do I sign up? Signing up is simple! If you want to purchase a subscription for yourself, you can visit our join page. From there you can select which size box you would like to receive, and whether you prefer to pay monthly or annually. Thinking about giving Universal Yums as a gift? No problem! You can purchase a gift subscription on our gift page for 1, 3, or 6 months. Gifts come with a gift note in the first box, and don’t automatically renew so you don’t have to worry about cancelling. Can I give this as a gift? Of course! You can purchase a gift subscription on our gift page for 1, 3, or 6 months. Gifts come with a gift note in the first box, and don’t automatically renew so you don’t have to worry about cancelling. Shipping Where do you ship to? Currently, we ship to the US, Canada, the UK, Australia, and Israel. We’re working hard to make our shipping options truly universal! How much does shipping cost? We offer free shipping everywhere in the United States, including territories like Puerto Rico, Guam, and the Virgin Islands, as well as military addresses (FPO/APO). International shipping charges are shown in the table below: Country Yum Box Shipping Yum Yum Box Shipping Super Yum Box Shipping Canada $3.00 $6.00 $13.00 The UK $2.50 $6.00 $13.00 Australia $2.50 $6.00 $16.00 Israel $4.50 $9.00 $13.00 When will I get my first box? Each month we ship your box no later than the 15th day of the month. The first month you will receive a box varies based on availability and may depend on the size that you order. The first box ship date is displayed for each size box on the join and gift pages. If you already placed your order, the ship date of your first box is in your order confirmation email. How do I change my shipping address? Log in to your account and navigate to the “Manage Subscriptions” tab. Find the subscription you want to modify, and click the “Edit” button next to the shipping address section. As long as we haven’t printed your shipping label yet, you’ll be able to change your address for all future shipments. My box was shipped to the wrong address, what do I do? Email us at [email protected] to let us know, and we’ll help make it right. Some of my snacks were damaged or missing, what should I do? Please email us at [email protected] and let us know what happened. In most cases, we will resend you the damaged or missing item. Billing When am I charged for my purchase? For month-to-month subscriptions: You will be charged for your first box upon signup and then on a recurring basis on the first of each month. Since you are charged for your first box upon signup, your first recurring payment won’t be charged until we’re getting ready to send your second box. For annual subscriptions: You will be charged for one year in full upon signup, and then on a recurring basis once per year. For gifts: You will be charged in full upon signup. How do I change my billing information? If you’re trying to fix a failed payment, you will find a notice at the top of the page once you’ve logged into your account. Click the “Pay” button to enter your new payment information. If you’re trying to update your credit card information, go to the “Manage subscriptions” tab in your account. Find the subscription you want to update, and click the “Edit” button in the payment information section. Enter your new credit card information in the field and submit. How do I cancel my subscription? Log in to your account and click the “Cancel” button by your active subscription. If you already paid for a box(es) that you did not yet receive, you will still receive the box(es) normally. Please keep in mind that gift subscriptions are pre-paid and cannot be cancelled. Other Can I switch the size of my box? If you have a month-to-month subscription, you can switch your box sizes from the my account page. Once you’ve logged in, click on the “Manage Subscriptions” tab and find the active, month-to-month subscription you want to change. Click the “Switch Size” button and select the new size box you’d like to receive. If you’d like to upgrade an annual subscription or gift order, please email us at [email protected] with your request and we’ll help you out! Can you accommodate food allergies? The ingredients of each snack are listed on the booklet included in your box. Unfortunately, we are not able to substitute items for individual boxes. Please be aware that some products are manufactured in a facility that also handles peanuts or other common allergens. If you have severe food allergies please do not purchase our product. Do you have any past boxes I can buy? We do not currently offer past boxes or individual items for sale. This is something we’d like to do, but we’re not sure when it will be available.