FAQ

The Basics

What is Universal Yums?

Universal Yums is a monthly subscription service for international snacks. Each month we send you a box filled with snacks and candies from a different country. Every box also contains an information card with trivia and fun facts about each of the snacks.

What’s in the boxes?

The contents of the boxes change each month as we try to highlight the best snacks from each featured country. However, you can always expect:

  • A mix of flavors: salty, sweet, spicy, fruity, and more.
  • Only authentic snacks from the featured country.
Our past boxes archive gives a pretty good idea of what you should expect.

How do I sign up?

You can sign up for a subscription by going to our join page.

Can I give this as a gift?

Absolutely! Visit the gift page to purchase a 1, 3 or 6 month gift subscription for either size box.

Shipping

Where do you ship to?

Currently, we ship to the US, Canada, the UK, Australia, and Israel. We’re working hard to make our shipping options truly universal!

How much does shipping cost?

Within the US, shipping to all 50 states is free. International shipping charges are shown in the table below:

Country Yum Box Shipping Yum Yum Box Shipping
Canada, the UK, Australia $2.50 $6.00
Israel $4.50 $9.00

When will I get my box?

Please refer to the dates listed on the join and gift page for the most up-to-date information. If you’ve already placed your order, check your email receipt for the ship date. If you sign up today your first box will be delivered in April.

Please note we can not guarantee delivery times. Once the box leaves our facility, the shipping carrier assumes all responsibility for timely delivery.

How do I change my shipping address?

Log in to your account and click the “change address” button by your active subscription. Address changes must be in place by the end of the month to be effective for the following month. To change your address for the current month, please email us at support@universalyums.com.

My box was shipped to the wrong address, what do I do?

Email us at support@universalyums.com to let us know. Once the box is returned back to us, we will contact you and ask if we should ship it you at the correct address. If the box was sent to the wrong address through some fault of ours or the carrier, we will resend it to you at no charge. Otherwise, we charge a $5.00 reshipping fee for Yum Boxes and $10.00 for Yum Yum Boxes.

Some of my snacks were damaged or missing, what should I do?

Please email us at support@universalyums.com and let us know what happened. In most cases, we will resend you the damaged or missing item.

Billing

When am I charged for my purchase?

If you purchase a gift, you are charged in full upon signup. If you purchase a subscription, you will be charged for your first month upon sign up and then on a recurring basis on the first of each month. Since you are charged upon signup, you won’t be charged your first recurring payment until we’re getting ready to send your second box.

How do I change my billing information?

To update your credit card, click the “Change Payment Method” button by your active subscription. If your latest payment failed, click the “pay” button instead, and enter your new credit card information on the checkout page. To update your billing address, click the “edit” button by your billing address.

How do I cancel my subscription?

Log in to your account and click the “cancel” button by your active subscription. If you already paid for a box that you did not yet receive, you will still receive the box normally. Please keep in mind that gift subscriptions are pre-paid and cannot be cancelled.

Other

Can I switch the size of my box?

To switch between the Yum Box and the Yum Yum Box, please log in to your account and click the “Switch Subscription” button by your active subscription. You will be prompted to choose your new subscription and directed to checkout.

Can you accommodate food allergies?

The ingredients of each snack are listed on the information card included in your box. Unfortunately, we are not able to substitute items for individual boxes. Please be aware that some products are manufactured in a facility that also handles peanuts or other common allergens. If you have severe food allergies to common foods this is probably not the right box for you.

Do you have any past boxes I can buy?

Past boxes are not currently available for individual sale. This is something we may consider offering in the future.

Have a question not listed here? Please contact us at support@universalyums.com.